ICT Department

Mowlid Elmi Osman

Director of ICT

Key Functions and TORs of CSI Departments

Department of ICT
  • Identifying the ICT needs of the Institute Departments in consultation with other staff, communicating with users to formulate and produce a requirements specification to create system and software solutions.
  • Developing and managing a database covering overall business operations and activities of the assigned institutions.
  • Creating, maintaining and managing technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments
  • Ensuring adherence to accredited internal and external industry quality standards and regulations
  • Planning, organizing, directing, controlling and coordinating the acquisition, development, maintenance and use of ICT systems. Tasks will include:
  • Analysing information needs and specifying technology to meet those needs;
  • Formulating and directing ICT strategies, policies and plans;
  • Directing the selection and installation of ICT resources and the provision of user training;
  • Setting priorities between system developments, maintenance and operations overseeing the security of ICT systems;
  • Preparing purchase orders, monitoring supply sources and negotiating contracts with suppliers.
  • Providing on-the-job training, coaching and mentoring for Institute to manage all ITC procedures.
  • Providing ICT advice and support to Institute management.
  • Ensuring optimal database and system integrity, security, backup, reliability and performance.
  • Performing the operational establishment and preventive maintenance of backups, recovery procedures, and enforcing security and integrity controls.
  • Implementing and administering database documentation, guidelines, policies and procedures.
  • Testing database systems and upgrades, such as debugging, tracking, reproduction, logging and resolving all identified problems, according to approved quality.